Refund Policy
At VOYDE, we take pride in the quality and integrity of our products. Due to the nature of fragrance and personal care items, we do not accept returns or exchanges on opened or used products.
All sales are final unless an item arrives damaged or incorrect.
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
If the issue is confirmed, we will provide a replacement or refund at our discretion.
Non-Returnable Items
We do not accept returns for:
Opened or used fragrance products
Products purchased in error
Change of mind
Personal scent preference
Fragrance is highly personal, and we encourage customers to review product descriptions carefully before purchasing.
Order Cancellations
Orders cannot be modified or canceled once they have been processed or shipped. If you need assistance, contact us as soon as possible and we will do our best to help.
Contact
For any questions regarding your order, please contact: